Terms of Service

Terms of Service - SmoothSole

Last Updated: January 17, 2025

Welcome to SmoothSole! These Terms of Service (“Terms”) govern your use of our website, www.smoothsole.com, and all associated services, including but not limited to shopping, browsing, and making purchases. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Please read these Terms carefully. They contain important information regarding your legal rights and obligations.

1. Acceptance of Terms

By accessing and using the SmoothSole website and services, you acknowledge and agree to be bound by these Terms of Service and our Privacy Policy. We reserve the right to modify or update these Terms at any time, and changes will be effective immediately upon posting. It is your responsibility to review these Terms regularly.

2. Eligibility

To use our website, you must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into contracts. If you are under the age of 18, you may use the website only with the consent of a parent or guardian.

3. Account Registration

To place an order or access certain features of the website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect any unauthorized use of your account.

4. Products and Availability

We strive to provide accurate descriptions and images of the products available on our website. However, we do not guarantee that the product descriptions, pricing, or availability are error-free. We reserve the right to modify or discontinue products without prior notice.

5. Orders and Payments

When you place an order on SmoothSole, you are making an offer to purchase the products listed in your cart, subject to availability and acceptance by us. We reserve the right to reject or cancel any order at our discretion. If we cancel an order, you will receive a full refund for any amounts already charged.

All payments must be made through the payment methods offered on our website. You agree to provide accurate payment information, and you authorize us to charge the total amount for your order, including applicable taxes, shipping fees, and any other charges. Payment processing is subject to the terms and conditions of the payment processor you use.

6. Pricing and Taxes

All prices on our website are listed in U.S. dollars and are subject to change without notice. Sales tax will be applied to orders in accordance with the laws of the relevant jurisdiction. Shipping fees and other charges may also apply, depending on the delivery method selected.

7. Shipping and Delivery

We offer shipping to addresses within the United States. Delivery times and shipping costs vary depending on the shipping method and destination. We are not responsible for delays caused by the carrier or issues beyond our control, such as natural disasters or customs processing.

Once your order has shipped, we will provide a tracking number (if available) to help you monitor your delivery status. Please ensure that your shipping address is correct, as we are not responsible for lost or undelivered items due to inaccurate or incomplete information provided.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may return it within 30 days of receiving your order for a full refund, provided the item is unused, in its original packaging, and in resellable condition.

Certain items, such as personal care products or perishable goods, may be exempt from returns or refunds for hygiene or safety reasons. Please refer to our Return Policy for detailed instructions on how to process a return.

9. Intellectual Property

The content on the SmoothSole website, including text, images, logos, graphics, videos, and software, is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express permission.

10. Prohibited Activities

You agree not to engage in any activity that:

  • Violates any laws or regulations.
  • Infringes on the rights of others, including intellectual property rights.
  • Interferes with the functionality or security of the website.
  • Uses harmful or disruptive technologies, such as malware or viruses.
  • Engages in fraudulent or deceptive activities.

We reserve the right to suspend or terminate your account if you engage in any prohibited activities.

11. Limitation of Liability

To the maximum extent permitted by law, SmoothSole shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

12. Indemnification

You agree to indemnify, defend, and hold harmless SmoothSole, its affiliates, officers, employees, and agents from any claims, liabilities, losses, damages, or expenses arising from your use of the website or violation of these Terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, specifically the laws of the State of [Your State]. Any disputes arising out of or related to these Terms will be resolved in the state or federal courts located within [Your County/State], and you consent to the exclusive jurisdiction of such courts.

15. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

16. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use our website after any changes to the Terms, you accept the modified terms.