Privacy Policy

Privacy Policy - SmoothSole

Last Updated: January 17, 2025

At SmoothSole, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.smoothsole.com, and use our services. By using our website and making purchases, you consent to the data practices described in this policy.

Please take a moment to read through the following information to understand how we handle your personal data.

1. Information We Collect

We collect different types of information to provide you with a better shopping experience, process your orders, and improve our services. The information we collect falls into the following categories:

a. Personal Identification Information:

When you create an account, place an order, or interact with us, we may collect the following personal details:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (credit card or other payment method details)
  • Account username and password

b. Non-Personal Identification Information:

We may also collect non-personal data, such as:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (e.g., pages visited, time spent on the site)
  • Cookies and similar tracking technologies (explained further below)

c. Transaction Data:

We collect details of your transactions with us, including the products you purchase, purchase history, and payment methods.

2. How We Use Your Information

The information we collect is used for several purposes, including:

a. To Process Orders:

  • To fulfill and deliver your orders
  • To confirm your payment and process refunds if necessary
  • To provide you with order updates and delivery tracking information

b. To Improve Customer Experience:

  • To personalize and improve our website, services, and communications
  • To respond to customer service inquiries and provide support
  • To send you relevant offers, promotions, and newsletters (if you have subscribed)

c. To Communicate with You:

  • To send order confirmation emails, shipping updates, and other transactional communications
  • To notify you about changes to our policies or services
  • To provide customer support in case of issues with your account or orders

d. For Marketing and Promotions:

  • To provide personalized recommendations based on your shopping preferences
  • To send you marketing emails about new products, sales, or special promotions (only if you have opted in)

e. Legal and Compliance:

  • To comply with legal obligations and resolve disputes
  • To protect our rights and prevent fraud or unlawful activity

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to enhance your shopping experience on our website. Cookies are small text files placed on your device that help us recognize you when you return to our site. They enable us to:

  • Remember your preferences and cart items
  • Improve website performance
  • Track website usage and optimize our services
  • Display personalized content and ads based on your preferences

You can manage cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of some website features.

4. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing platforms. These providers are required to use your information only for the purpose of fulfilling their services.

b. Legal and Compliance:

We may disclose your personal information if required by law or if we believe such action is necessary to:

  • Comply with legal obligations or regulatory requirements
  • Protect our rights, property, or safety
  • Investigate or prevent fraud or other illegal activities

c. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs.

5. Data Security

We take the security of your personal information seriously and implement various security measures to protect it. This includes encryption, firewalls, and secure socket layer (SSL) technology to safeguard your data during transmission. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to certain conditions.
  • Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by following the “unsubscribe” link in our communications or by contacting us directly.
  • Data Portability: Request a transfer of your personal information to another provider, where applicable.
  • Object to Processing: You can object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

SmoothSole does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by SmoothSole. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date. By continuing to use our website after any changes are made, you accept the revised Privacy Policy.